FOR WHOLESALERS / RETAILERS / BUILDERS / INDIVIDUAL CUSTOMERS
Services / FAQs & Order Procedures
Bistones.com is pleased to provide the answers to Frequently Asked Questions (FAQ) of our products. If your questions are not answered on these pages, please contact us in our working time: 08:30AM-06:00PM (Beijing time area), or email us at firstname.lastname@example.org.
What are your main advantages?
a.12 years' experience in stone supplying, with clients all over the world.
b. Stable stone supply from our own quarries and factory, prices are very competitive.
c. 5216 various stones directly sourced from 1504 factories and quarriers.
d. Professional sales team with strict quality control system.
e. 150+ projects in 45 countries using our stones.
f. 3 out of 10 world largest construction companies buying stones from our company.
Do you accept retail order? What is the minimum quantity
Yes, we do accept retail order. We sell to wholesaler, retailer and individual, with different price policy. No minimum order requirement.
Do you make customized design?
Yes. We can do any dimension for any products as per client requirement .
How to use stone compare function?
Page in the list, you can see a selection box, select the checkbox, then click the compare button, you can make the price of stone, the properties of stone, the color of stone contrast.
How to use Similar stone matches search?
Click here go to see it's introduction.
How to search stone with its name?
The head of the site, you can see an input box, enter the relevant stone name into the input box , click the Search icon, it can be searched.
How to get more expertise in stone?
You can click the button in our website home page top right corner, and consult the Stone experts, to learn more about the stone expertise.
Click here, contact the Belgium professional.
Click here, contact the China professional.
What is the port of loading?
Chinese Granite ,Marble, sandstone, limestone, travertine - mainly ship from Xiamen , Qingdao, Jiujiang, Tianjin, Chongqing, Wuzhou, China .
How long does it take to finish my order?
1)Lead time :
one container (regular order): 7-15 days or so.
Goods on Clearance Sale: Delivery within 3days after the seller receving all the payment.
2) Documents and products information:
Packing list : 3 days before the goods are ready approximately.
Cargo Booking Procedure: 1 week before the goods are ready.
The finished products images will be in bistones.com’s order track system when goods are ready.
Loading and packageing Images will be in bistones.com’s order track system when the goods are loaded into the container
B/L will be sent to buyer in 2 -3 days after shipment .
There will be a customer survey 1 week after the goods reach destination port.
How soon will I receive my ordered products?
transportation from China port to following::
West European main port: 27 days
Felixstowe / Belfast / South Ampton: 40 days
Western coast of America: about 18 days
Eastern coast of America: about 30 days
Other destination View the Freight Chart or call our Customer Online Service or leave a message for help.
Are you sure the packing will be excellent? who will be
responsible for damages during the transportation?
Yes, we are sure that our packing is safe enough. We use strong wooden crates for outside packing and carboard box inside. In addition, We strongly recommend buyer to insure the stones before shipment.
What is your acceptable payment?
L/C (Letter of Credit).
T/T (Telegraphic transfer).
How can I get more information or place an order?
Please order on line, Order Procedure. You can ask for help by our Customer Service online or you can leave a messege by email.